Simon Berry

Hi Megan

In 2004 we updated our ‘vision for the future of rural services’ (you can leave the ‘rural’ out and it still makes sense).

We suggested a completely new framework for re-thinking service delivery and this makes it clear what we should be using ICT for (including the telephone) and what it’s not suitable for.

The report can be downloaded here

I’d be really interested in your views.

Simon

Hi Karl

Just seen this after writing this:

Email’s broke and it ain’t worth fixing

OK – it’s not a whole vision but I think we are getting there.

I think we now need to revisit the processes we are wanting to encourage and refine . . . more later!